Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition. 'Sellable' means in new condition and in the product's original, undamaged packaging. 

If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have.

There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:

  • Products made or customised specifically for you.
  • Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.

Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the reasonable cost to you of returning the product. If the return costs are more than £10.00 you must get authorisation from our team before returning the item. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us.  

Please complete our online returns form prior to sending the goods back. You will be given a returns number to attach to the returning package.

You are responsible for any returned goods until they reach our warehouse. Click here for information on how you can return your unwanted item and the relevant returns forms.

None of these terms or conditions affects your statutory legal rights.

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