If you are disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use.
If you are not entitled to VAT Exemption please close this box and select the price that includes VAT. If you are unsure whether you are entitled or not please read our VAT Exemption Terms & Conditions.
Aids 4 Mobility uses Royal Mail, Parcel Force, DPD, Hermes, TNT and UPS. We have chosen these couriers based on their reliability and cost-effective delivery solutions. This helps us to keep your order costs as low as possible.
There is FREE DELIVERY* on all orders over £30.00 excluding VAT to all UK mainland addresses and for most non-mainland UK addresses.
Orders up to £30.00 excluding VAT are only £3.95 P&P
Processing ' Dispatch
All orders received before 1 pm, Monday – Friday, will be processed the same day. Orders are sent using the most efficient, reliable and cost-effective service. Standard deliveries usually take 3-5 business days delivery, though they can sometimes take longer. Some of our larger products (e.g. some chairs and power chairs) are made to order so will need more a little more time. We will contact you with a revised delivery time if the delivery is going to take longer than the standard delivery time.
Our free delivery or standard delivery charge is applicable to deliveries to mainland UK and is applicable to most orders going beyond the mainland. However, delivery to the Scottish Isles and Highlands, the Isle of Wight, Isle of Man, Northern Ireland as well as the Channel Islands may be extra depending on the weight or size of your order. Please call us if you would like some further information. If our Customer Services team is not available or it is out of office hours, you are welcome to place your order if you live in one of the above destinations, and we will call you if there is any additional charge for delivery. We can usually deliver smaller items to these locations without any additional charge.
Out Of Stock
Occasionally we might be out of stock of an item. In this situation, we will try to contact you by phone or email and offer a revised delivery date, alternative product or the option of a full refund, if you would rather not wait to receive your item.
We want you to be 100% happy with your purchase. So all of our products come with a 30 day no quibble money-back guarantee.
Orders up to £30.00 excluding VAT are only £3.95 P and P (3-5 Working Days)
1-2 Working day delivery - £6.95
Delivery to Northern Ireland is an additional £6.00 to the standard delivery costs
Delivery to UK Highlands dependant on location and item ordered. Please contact the office for a quote.
Large and Bulky Items - When selecting free delivery
Large items such as scooters, beds, rise and recline chairs etc are bulky and difficult to manage. Free deliveries of these products are curb side delivery ONLY. We strongly recommend selecting the engineered delivery service. Especially if you are unable to move the item into your home. Some drivers may assist you, however this is at the delivery drivers discretion and is not guaranteed.
Should you wish to return anything purchased from our online shop, we will be happy to offer an exchange or a refund, provided it is returned to us within 30 days of receipt, and in a fully sellable condition. 'Sellable' means in new condition and in the product's original, undamaged packaging.
If the product is not returned to us in this manner, we regret that we may not be able to offer you a full refund. Please note that this policy does not affect any statutory rights you may have.
There are exceptions to the standard Returns/Refunds policies, with certain items being excluded as follows:
Products made or customised specifically for you.
Items which cannot be resold for hygiene reasons, e.g. toileting or incontinence products unless they are faulty, damaged or incorrect upon receipt.
Where a product is faulty, damaged or incorrect, our product guarantee will refund both the original delivery charge and the reasonable cost to you of returning the product. If the return costs are more than £10.00 you must get authorisation from our team before returning the item. If you changed your mind and the product is simply unwanted, you will bear the cost of returning the product to us.
Please complete our online returns form prior to sending the goods back. You will be given a returns number to attach to the returning package.
You are responsible for any returned goods until they reach our warehouse. Click here for information on how you can return your unwanted item and the relevant returns forms.
None of these terms or conditions affects your statutory legal rights.